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Personal data is any recorded information (including an expression of opinion) relating to a living individual from which his identity can be directly or indirectly ascertained. Common examples of customers’ personal data are their names, addresses, telephone numbers, identity card numbers, dates of birth, occupations, medical records, financial information, policy information, claims information, etc.
Under the PDPA, a data user, in processing personal data, must comply with the following principles:
(1) the General Principle; (2) the Notice and Choice Principle; (3) the Disclosure Principle; (4) the Security Principle; (5) the Retention Principle; (6) the Data Integrity Principle; and (7) the Access Principle. (collectively referred as “Seven Data Protection Principles”)
Failure to abide by the above principles amounts to an offence. Upon conviction, the data user is liable to a fine not exceeding RM 300,000.00 or to imprisonment for a term not exceeding two (2) years or to both (Sec5(2) PDPA).
Under these principles, the collection and use of personal data must be consented to by the data subject and steps must be taken to ensure that they are stored securely. The processing of personal data cannot be excessive in relation to the purpose or related purpose of which the personal data is collected.
Adequate notice must be given to data subjects that their personal data will be processed, used, and the purpose of the same. Such notice must be in the Malay and English languages. Personal data no longer in use has to be destroyed.
As an Agent, you would in the course of your work have access to confidential information of clients especially when they fill in the proposal and fact find forms or even the claim forms or when you assist the policy holder with their medical assessment etc.
You should not disclose customers’ personal data to other companies for marketing their products, nor should you use customers’ data for purposes unrelated to the handling of the customers’ accounts with MCIS. Prescribed consent must be obtained from the relevant customer before any change of use of his data.
Documents containing personal data such as copies insurance application form or policy should be securely kept against access by unauthorized parties. Personal data stored electronically in computers or portable storage devices should be protected with adequate IT security measures and access control. File protect your communications via email if the content includes personal details of anyone.
If you are delivering any documents to or from the Policy holder please ensure that the documents are kept secure and delivered safely to the company/policy holder as soon as possible. Ensure all documents are delivered to the intended persons and no one else.
Further you need to ensure you maintain the highest professional standards at all times and do not engage in gossiping especially about your client’s confidential information nor disclose any information about a client over the telephone, social media or any other telecommunication modes unless you are sure that you know who you are disclosing the information to and they are authorised to have it.
MCIS Insurance Berhad has no tolerance for non compliance and would not hesitate to take actions against any individual who wilfully failed to comply with the requirements stated above.
As our Agent, you need to ensure that at all times you handle all personal information of policyholders as confidential, know and abide by company policy on Personal Data Protection and ensure full compliance to the Personal Data Protection Act 2010.
I confirm to have read, understood and agree to fully comply with:
(a) MCIS Life Anti-Bribery & Corruption Policy (available on MCIS Life Corporate Website at here); (b) MCIS Life Anti-Bribery & Corruption Pocket Policy (available on MCIS Life Corporate Website at here); and (c) Malaysian Anti-Corruption Commission (MACC) Act 2009 / Corporate Liability Act (d) the need to report to MCIS Life of any breaches related to item (a) to (c) via email to whistleblowing@mcis.my
Our record shows you were appointed before as our MCIS agency personnel. Please complete requirement below in order to proceed to next page.
Note: The agent has exhausted /utilized the one (1) time reinstatement opportunity per life time. For this situation, the agent can apply for reappointment at any time and not bound by the rule of terminated for more than 6 months (by day).
Life Insurance Association of Malaysia
Procedures for the Movement Of Agent
Section A
I hereby nominate the person(s) named below as Nominee(s) to receive the sum of all my Group Life Insurance Benefit:
I hereby nominate the person named below as Nominee to receive the sum of all my Agency Retirement Benefit:
I hereby nominate the person named below as Nominee to receive the sum of all my of commission:
Please ensure these required documents are uploaded before you complete your application:
1. Applicant IC Copy (Front IC) *
2. Applicant IC Copy (Back IC) *
3. Passport sized photo with light blue or white background *
4. Certificate of highest education *
5. Photocopy of bank account passbook or statement *
6. Payment receipt of LIAM fees *
7. Copy of CP58 from previous company (if applicable)
I certify that the answers given in this application are true, to the best of my knowledge and agree that should this declaration be false, MCIS INSURANCE BERHAD (“the Company”) reserves the right to terminate the agency agreement without any reference made to me.
I agree, consent, and allow the Company to process my personal data with the intention of entering into an agency contract, in compliance with the provisions of Personal Data Protection Act 2010. I understand and agree that any personal information collected or held by the Company (whether contained in this application or otherwise obtained) may be held, used, processed and disclosed by the Company against individuals and/or organizations related to and associated with the Company or any selected third party (within or outside Malaysia, including adjusters/ investigators, solicitors, industry associations, regulators, statutory bodies, government authorities, credit reporting agencies, previous /current employment) for the purpose of processing this application and providing subsequent service for this purpose and to communicate with me for such proposes.
I hereby authorize the Company to conduct a comprehensive review of my background through a reference check with current and former employer(s) for the past 7 years prior to this appointment.
I understand that the scope of reference checks report may include, and is not limited to, the following areas: names, dates and internal disciplinary records of previous/current employment, work experience, criminal history records (from local, state, federal, international and other law enforcement agencies’ records), business interest and directorship, financial checks with Credit Reporting Agencies and Bank Negara Malaysia Central Credit Reference Information System or CCRIS record, civil cases as well as any sanction lists.
I certify that all information provided at any other times are correct and to the best of my knowledge. Any false statements provided in this application and any other documents provided will be considered just cause for termination of agency contract at any time.
I understand that I have the right to obtain access and request modification of any personal information held by the Company concerning me. Such request can be made to the Company’s Head Office or any Branch Office. In accordance with the provisions of the Personal Data Protection Act 2010, I may contact the Customer Service Centre at 03-7652 3388 for the details of my personal data. Such information shall only be granted upon verification.
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